JOB TITLE: Operations Coordinator/Manager
EMPLOYER: Asian Youth Center
DEPARTMENT: Administration
REPORTS TO: Deputy Director
EFFECTIVE DATE: January 1, 2022
FLSA STATUS: Full-Time, Hourly or Exempt, At-Will
SALARY: $21 - $62,400
SUMMARY: Provide support for overall agency operations in the areas of information technology,
vehicle fleet, facilities maintenance, office management and administrative support.
DUTIES AND RESPONSIBILITIES:
1. Provide direct supervision to Receptionists, Administrative Assistants, and Operations
Associates;
2. Work with the IT administrator to maintain AYC’s Information Technology systems;
• Computer Login Requests and Resets
• Email Admin Access - create login access, add to email groups, etc.
• Computer Admin - repair, restore, download and install applications
• Fax sending and receiving
• Manage Operations emails
3. Maintain AYC facilities and offices in all areas listed;
• Maintenance including repairs-plumber, electrician, HVAC, etc.
• Opening and closing of office(s)
• Inspections
• Keys and Alarm Codes
• Alarms -Burglar and Fire
• Facility Use
• Cleaning vendor
• Insurance
• Business License
• Setup for events
4. Responsible for purchasing, inventory, and distribution of office supplies and program materials,
in compliance with AYC procurement and purchase policies and procedures;
5. Maintain Fleet;
• Inspections
• Records
• Service - oil changes, tires, wipers, etc.
• Registration
• Insurance
• Maintain vehicles calendar
6. Maintain AYC Equipment;
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• Cell phones/Hot spots
• Desk phones
• Computers (Laptops & Desktops)
• Copiers, Printers and Scanners
• TV’s and projectors
7. Provide support to development activities and events;
8. Perform other related duties as assigned by supervisor.
REQUIRED QUALIFICATIONS:
• Bachelor's Degree (BA) in Business Administration from four-year college or university, or one
to two years of related experience and/or training, or equivalent combination of education and
experience;
• At least 3 years of related working experience with non-profit or similar business;
• Ability to work on multiple projects, prioritize and problem solve;
• Experience working with diverse communities;
• Excellent verbal and written communication skills and attention to detail in documentation;
• Certificates, licenses and registrations required: Adult, Child, and Infant CPR/AED & First Aid
Certification; valid California driver’s license, excellent driving record, reliable transportation
and auto insurance;
• Computer skills required: Microsoft Office; Google email, drive, calendar, etc.; and Microsoft
Windows Operating System.
PREFERRED QUALIFICATIONS:
• Bilingual in Mandarin, Cantonese, Vietnamese, or Spanish.
COMPETENCIES:
• Cultural Competence - Demonstrates knowledge of EEO policy; Shows respect and sensitivity
for cultural differences; Educates others on the value of diversity; Promotes a harassment-free
environment; Builds a diverse workforce.
• Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with
integrity and ethically; Upholds organizational values.
• Adaptability - Adapts to changes in the work environment; Manages competing demands;
Changes approach or method to best fit the situation; Able to deal with frequent change, delays,
or unexpected events.
• Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are
covered when absent; Arrives at meetings and appointments on time.
• Cost Consciousness - Works within approved budget; Develops and implements cost saving
measures; Contributes to profits and revenue; Conserves organizational resources.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to
customer needs; Solicits customer feedback to improve service; Responds to requests for service
and assistance; Meets commitments.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for
own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals;
Completes tasks on time or notifies appropriate person with an alternate plan.
• Judgement - Displays willingness to make decisions; Exhibits sound and accurate judgment;
Supports and explains reasoning for decisions; Includes appropriate people in decision-making
process; Makes timely decisions.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations;
Listens and gets clarification; Responds well to questions; Demonstrates group presentation
skills; Participates in meetings.
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• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes
information skillfully; Develops alternative solutions; Works well in group problem solving
situations; Uses reason even when dealing with emotional topics.
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to
others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts
success of team above own interests; Able to build morale and group commitments to goals and
objectives; Supports everyone's efforts to succeed.
• Written Communication - Writes clearly and informatively; Edits work for spelling and
grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read
and interpret written information.
PHYSICAL DEMANDS AND WORK ENVIRONMENT:
• Frequently required to stand
• Frequently required to walk
• Frequently required to sit
• Frequently required to climb, balance, bend, stoop, kneel or crawl
• Frequently required to talk or hear
• Occasionally required to taste or smell
• Frequent exposure to outside weather conditions
• While performing the duties of this job, the noise level in the work environment is usually quiet
to very loud
• The employee must occasionally lift and /or move more than 35 pounds
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