한인회광장 > 구인/구직

SUMMARY: The Deputy Director (DD) is a dynamic leader whose primary responsibility is the high-quality delivery of all programs and services. To that end, the DD provides strong leadership for functions which promote organizational effectiveness including operations, talent management and development, contract compliance, data utilization, continuous improvement, and performance management. In collaboration with the Executive Director and as a member of the leadership team, the DD sets and evaluates comprehensive goals for agency performance and growth. The DD translates strategy into operating plans and outcomes for the key program staff.

The DD is an inspiring, strategic and results-oriented leader with strong management, analytical skills and a depth of experience to ensure maximum performance and delivery on the AYC’s mission and vision.

Providing thoughtful leadership for all program design, refinement, and operations
Leading and supporting the team in delivering high-quality services with fidelity to the models
Building a culture of data-driven inquiry by supporting the team and leadership in using data to inform learning, refine programs, and improve performance
Hiring staff and developing the team’s capacity to deliver high-quality services
Overseeing program contracts and relationships tied directly to services
Overseeing operations including IT, facilities, and vehicles to support service delivery
Providing thoughtful partnership for policy and development strategies

DUTIES AND RESPONSIBILITIES:

Programs and Services

Oversee the design, implementation, management, reporting, and assessment of all programs
Work collaboratively with Executive Director, Program Directors and Management Team toensure and maintain alignment of policies and procedures across all facets of the organization.
Demonstrate an unwavering commitment to quality programs and managing of a data-driven environment
Assist Executive Director, Program Directors and fiscal staff in program budget development and review process
Provide leadership for program delivery by effectively supporting and managing Program Directors and Management Team
Support Executive Director and Development Team in fund development strategy and execution Organizational Effectiveness
Lead the implementation of AYC’s program models with fidelity; Independently anticipate and analyze situations, define problems and objectives, recognize viable alternatives and formulate solutions, with understanding of the inherent risks and the implications of making tough decisions
Lead development of work plans to guide implementation of strategy and systems to achieve outcomes across all program components; develop program innovations through best practices, research and evaluation
Develop, implement and model a culture of learning by ensuring the regular use of data for continuous improvement and performance management; ensure that data insights drive action across programs and services through utilization of dashboards and regular data review
Provide leadership and oversight to ensure data collection, data quality, utilization, functionality data management system (Salesforce) and assessment tools; regularly assess vendor relationships are meeting agency needs
Effectively steward resources through cost analysis, budget development and oversight
Drive a culture of high performance through effective goal setting, feedback and performance management practices
Oversee smooth and safe operation of AYC facilities, manage relationships with AYC’s lessors, and negotiate all office leases as necessary Organizational Operations
Responsible for planning, establishing and supervising policies, procedures, systems, and vendors for agency wide
Ensure that Information Technology is in place and maintained in order to support programs, services, and operations effectively
Ensure that Facilities, vehicles and equipment are maintained in order to support programs, services, and operations effectively
Develop, implement and document procurement policies & procedures and maintain vendor relationships
Responsible for Insurance and risk management
Oversight of reception, administrative support, and record keeping

Talent Management

Assist the Executive Director in the implementation of a talent management and development strategy across the organization; ensure the implementation of an effective performance evaluation process that incorporates professional development and training opportunities that supports strategic goals achievement
With support from Human Resources, develop and execute a recruitment, hiring, and onboarding process that ensures program department and support staff operate efficiently with sufficiently qualified, trained staff
Support the Executive Director to promote a culture which inspires and motivates staff to work together to deliver the highest quality programs across teams, departments and functions
Maintain a high level of integrity; foster open dialogue and encourage accountability and self- reflection; encourage respect, teamwork, and transparency among departments; have proven capacity to coach, manage and develop high-performing teams, empower staff to take ownership of strategic goals

Knowledge & Skills

Leadership skills as characterized by the demonstrated ability to develop a common vision with the Executive Director and a management style that results in engaged, highly motivated staff and teamwork. Effective and transparent communication and flexibility are required.
Ability to read, analyze and interpret data and financial reports, contracts and other documents.
Highly organized self-starter with good problem-solving and analytical skills; demonstrated expertise in quality and performance improvement; and demonstrated project management skills, including managing and prioritizing multiple tasks.
Excellence in organizational management with the ability to coach staff, delegate, manage, and develop high-performance teams, set and achieve strategic objectives, and manage budgets
Unwavering commitment to providing quality programs and data-driven performance management
Perform other related duties as assigned by supervisor.

SUPERVISORY RESPONSIBILITIES:

This job has supervisory responsibilities.
Directly supervises 4-5 employees within the 4-5 department(s).
Indirectly supervises 10-15 employees within the 4-5 department(s).
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

REQUIRED QUALIFICATIONS:

Master's Degree (MA) or equivalent, or Bachelor’s Degree (BA) with 10 years experience in nonprofit management or related field;
At least 5 years experience in non-profit management and supervision of multiple teams;
Experience in operations management including facilities, IT, vehicles, risk-management, etc;
Experience in data collection, analysis, and use for decision making and reporting;
Experience in grantsmanship and non-profit budget/fiscal management;
Proven results in developing and managing programs (contract compliance) funded by both public and private sectors;
Ability to supervise, motivated, and lead a multicultural professional staff;
Excellent computer skills, attention to detail, and ability to connect to the bigger picture;
Certificates, licenses and registrations required: Adult, Child, and Infant CPR/AED & First Aid Certification; valid California driver’s license, excellent driving record, reliable transportation and auto insurance; and
Computer skills required: Microsoft Office 365, including Outlook, Sharepoint, Word, Excel, and Powerpoint.

PREFERRED QUALIFICATIONS:

Knowledge of social services for low-income, immigrant, and at-risk youth and families in the San Gabriel Valley and Greater Los Angeles Areas.
Experience in working with the diverse communities in the San Gabriel Valley and Greater Los Angeles Areas.
Bi-lingual in English and Chinese, Spanish, or Vietnamese

COMPETENCIES:

Cultural Competence - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.
Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.
Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic
goals.
Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.
Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
Judgement - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.
Managing People - Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services.; Continually works to improve supervisory skills.
Strategic Thinking - Develops strategies to achieve organizational goals; Understands organization's strengths & weaknesses; Analyzes market and competition; Identifies external
threats and opportunities; Adapts strategy to changing conditions.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

Frequently required to stand
Frequently required to walk
Frequently required to sit
Occasionally required to climb, balance, bend, stoop, kneel or crawl
Frequently required to talk or hear
While performing the duties of this job, the noise level in the work environment is usually moderate
The employee must occasionally lift and /or move more than 35 pounds